General terms and conditions

1. These general terms and conditions (GTC) apply to all contracts for cosmetic treatments and other services of the most beautiful Kosmetikstudio, regardless of whether the appointment is made online, by phone, via WhatsApp or in person.

2. If the customer is a consumer within the meaning of the Austrian Consumer Protection Act (KSchG), its mandatory provisions take precedence over these GTC.

3. Deviating terms of the customer only apply if we agree to them in writing.

4. For readability we refer to “the customer” in the feminine form in the German original; this includes all genders.

Your contracting party is the most beautiful GmbH, Neutorstraße 48, 5020 Salzburg, phone and WhatsApp +43 664 99230429, email info@themostbeautiful.at, company register number FN 510200 w, VAT ID ATU74309018. The company trades under the brand “the most beautiful Kosmetikstudio”.

Medical services and longevity offers are excluded and governed by § 10.

1. Treatments are by appointment only. There are no fixed opening hours.

2. When booking online, the customer selects the treatment, the practitioner (or “no preference”), the day and the time and enters her contact details. By clicking “Book now” (“Verbindlich buchen”) she makes a binding offer. The contract is concluded as soon as we confirm the appointment by email.

3. Before booking, the customer must accept these GTC including the cancellation terms and take note of the privacy policy.

4. We may cancel or move an appointment for good reason (for example illness of the practitioner or equipment failure). We inform the customer as early as possible and offer an alternative appointment. Deposits already paid are refunded in full on request.

5. Booking without a customer account (guest booking) is possible.

6. If the customer also books for a companion, she provides the companion’s first and last name, email address and mobile number and confirms that the companion agrees. The contract for the companion’s treatment is concluded with the companion; these GTC apply to the companion, and the booking customer points this out to her. The companion receives her own booking confirmation and can cancel or move her appointment herself (§ 5).

1. The prices published on the website at the time of booking apply. They are final prices in euros including statutory VAT where applicable.

2. Payment is made after the treatment at the studio, in cash, by debit card (Bankomat) or by credit card.

3. If the customer extends the treatment on site or requests additional services, the price is agreed with her beforehand.

4. For permanent make-up, a deposit of 100 € is payable at the initial consultation in the studio. The deposit is credited against the treatment price. § 5 applies to its refund.

1. The customer can cancel or move her appointment free of charge up to 24 hours before it starts: via the link in the confirmation email, by phone, via WhatsApp or by email.

2. For a later cancellation we charge 50 % of the treatment price.

3. If the customer does not attend without cancelling, we also charge 50 % of the treatment price.

4. If we manage to give the appointment to someone else at short notice, no fee is charged. The customer is free to prove that we suffered no loss or a smaller loss. The judicial right to reduce contractual penalties (§ 1336 ABGB) remains unaffected.

5. If the customer cannot come for an unforeseeable and unavoidable reason (for example sudden illness or an accident) and cancels as soon as possible, we waive the fee.

1. Please be on time. If the customer is late, the treatment time is shortened accordingly where the following appointment could otherwise not be kept. The full price is charged.

2. If the customer is more than 15 minutes late, we may treat the appointment as not attended; § 5 (3) then applies.

3. If we are late, we extend the treatment accordingly or offer an alternative appointment.

1. Before the first treatment, and where necessary before later ones, the customer completes a health questionnaire (medical history). She answers truthfully and completely, in particular about illnesses, allergies, medication, pregnancy, recent sunburn or procedures.

2. If her state of health changes, she informs us before the next appointment.

3. If the medical history or the assessment on site shows that a treatment is not possible or only possible to a limited extent, we may decline or adapt it. If the contraindication only became apparent at the studio, the customer incurs no costs.

4. The customer follows the care and behaviour instructions before and after the treatment (for example sun protection after laser treatments). We are not liable for consequences resulting from incorrect or incomplete information or from disregarding these instructions.

5. Cosmetic treatments do not replace a medical diagnosis or therapy.

Minors under 18 are only treated with the written consent of a parent or guardian. We offer permanent make-up and laser hair removal from the age of 18 only.

1. We carry out every treatment professionally and with due care.

2. The result depends on skin type, hair colour, age, health and aftercare. We therefore cannot promise a particular result. Laser hair removal, microneedling and similar treatments usually require several sessions.

3. For permanent make-up, a touch-up after 4 to 8 weeks is planned; whether it is included in the price is stated in the price list.

1. Medical treatments (for example botox, fillers, PRP and surgical procedures) are carried out by Dr. Peter Pumberger, specialist in plastic, aesthetic and reconstructive surgery, under his own medical responsibility. Dr. Peter Pumberger is the contracting party for these treatments. Information, consent, the treatment contract and billing are handled separately with him.

2. Longevity offers (for example vitamin and mineral infusions) are handled by Vitamin Lounge and are subject to its terms. Suitability is clarified medically there.

1. Vouchers can be issued for an amount of money (value voucher) or for a specific treatment.

2. Vouchers can be redeemed until the statutory period of 30 years expires. For treatment vouchers, a later price increase is not charged as long as the treatment is offered; otherwise the amount paid counts as a value voucher.

3. Vouchers cannot be paid out in cash unless the law provides for it. Lost vouchers are only replaced if the purchase can be proven and the voucher has not yet been redeemed.

4. Vouchers are separate from Beauty Credit and are not offset against each other.

1. Customers with a customer account receive Beauty Credit in euros: 2 % on qualifying sales, a one-off 5 € when activating the account and a one-off 5 € after confirming the newsletter subscription (double opt-in).

2. Beauty Credit can be redeemed once at least 50 € has been collected and the value of the treatment or purchase is at least 200 €.

3. Beauty Credit cannot be paid out in cash and is not transferable. Details are set out in the Beauty Credit terms of participation in the annex to these GTC.

The statutory warranty applies (§§ 922 et seq. ABGB). If a treatment is defective, the customer contacts us as soon as possible. We first have the opportunity to remedy the defect with a free follow-up treatment.

1. We are liable without limitation for injury to life, body and health and for damage we cause intentionally or through gross negligence.

2. We are not liable for other damage caused by slight negligence, insofar as this is legally permissible.

3. We are only liable for valuables and clothing brought along if we are at fault.

1. If a consumer books online, by phone or via WhatsApp, she can withdraw from the contract within 14 days of its conclusion without giving reasons under the Austrian Distance and Off-Premises Contracts Act (FAGG). Details and the model form are in the information on the right of withdrawal.

2. If the appointment falls within these 14 days, the customer expressly requests with her booking that we begin the service before the period expires. If she withdraws afterwards, she pays a proportionate amount for services already provided. The right of withdrawal expires once the service has been provided in full.

3. The cancellation rules in § 5 apply in addition and do not restrict the statutory right of withdrawal.

1. We process personal data, including health data from the medical history, only in accordance with our privacy policy.

2. We only take before and after photos for documentation with the customer’s consent. They are only published (website, social media) with separate written consent, which can be withdrawn at any time.

1. Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the country in which the customer has her habitual residence remain unaffected.

2. For claims against consumers who live or work in Austria, the court at their place of residence, habitual abode or employment has jurisdiction (§ 14 KSchG). Otherwise, the competent court in Salzburg has jurisdiction.

3. Should any provision be invalid, the remaining provisions remain valid.

1. Beauty Credit is a credit balance in euros for customers with a customer account at the most beautiful Kosmetikstudio. There are no points and no tiers. The current balance is shown in the customer account under “Beauty Credit”.

2. Credit is earned as follows: 2 % of the price of every attended treatment according to the price list, or of the reduced price where a combination discount applies; a one-off 5 € for activating the customer account; a one-off 5 € after confirming the newsletter subscription (double opt-in); 10 € for the recommending customer and 10 € for the new customer once the new customer has attended her first appointment (a new customer is anyone who has never been to us before); a one-off 10 € for a review once the studio has confirmed it; 10 € on her birthday if the customer has agreed to the birthday greeting; promotions and credits from the studio, whose conditions we announce in each case.

3. No credit is earned for cancelled or missed appointments.

4. Credit can be redeemed once at least 50 € has been collected and the value of the treatment or purchase is at least 200 €. When booking online, redemption can be noted in advance; it is deducted at the studio on payment. The same rules will later also apply in the online shop.

5. Beauty Credit is not paid out in cash, is not transferable and is not offset against vouchers.

6. Beauty Credit does not expire.

7. In case of misuse, for example recommending oneself or fake accounts, we may reverse the credits concerned.

8. We may change these terms of participation for the future. Credit already granted is retained.